top of page

Privacy Policy

Sublime Hi-Fi is committed to protecting personal information and handling it in a transparent, secure and respectful way. This policy explains how personal information is collected, used, disclosed and safeguarded.
We manage personal information in accordance with the Privacy Act 1988 and applicable Australian Privacy Principles (APPs). 
 
1. What Personal Information is Collected
Personal information is collected when engaging with Sublime Hi-Fi, including when making a purchase, making an enquiry, or interacting with the website.
This may include:

  • Name

  • Address and delivery details

  • Email address

  • Phone number

  • Payment details (processed securely)

When browsing the website, certain information may also be collected automatically, such as:

  • IP address

  • Browser type and operating system

  • Pages viewed and time spent on the site

 
2. How Personal Information is Used
Personal information is collected and used to:

  • Process and fulfil orders

  • Arrange delivery or returns

  • Communicate regarding purchases or enquiries

  • Improve website functionality and customer experience

  • Provide updates on products, services or offers (where consent is given)

Where personal information is provided to complete a transaction, it is used only for that purpose unless further consent is obtained.
 
3. Consent
By providing personal information, consent is given for its collection and use for the specific purpose it was provided.
For secondary purposes such as marketing, explicit consent is obtained, or an opportunity to opt out is provided.
Consent may be withdrawn at any time by contacting Sublime Hi-Fi directly.
 
4. Disclosure of Personal Information
Personal information may be disclosed:

  • To service providers where necessary to complete transactions (e.g. payment processors, couriers)

  • Where required or authorised by law

Personal information is never sold or shared unnecessarily.
 
5. Security of Personal Information
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Security measures include:

  • Secure Socket Layer (SSL) encryption for transactions

  • Industry-standard data protection practices

  • Restricted access to sensitive information

While all reasonable precautions are taken, no method of transmission or storage is completely secure.
 
6. Cookies
Cookies are used to improve the browsing experience and gather anonymous statistical data.
This may include:

  • Website traffic patterns

  • Pages visited

  • Time and date of visits

  • Browser and device information

Cookies may also assist with functions such as maintaining shopping cart sessions.
Users can adjust browser settings to disable cookies if preferred.
 
7. Website Analytics
Analytics tools (such as Google Analytics) may be used to collect anonymous information about website usage.
This data helps:

  • Understand how the website is used

  • Improve functionality and performance

  • Refine the overall user experience

No personally identifiable information is collected through analytics tools.
 
8. Access and Control of Personal Information
Access to personal information held by Sublime Hi-Fi can be requested.
Where appropriate, information can be:

  • Updated

  • Corrected

  • Removed

Requests can be made by contacting Sublime Hi-Fi directly.
 
9. Email Communications
Emails may be sent for:

  • Order confirmations and updates

  • Customer service communications

  • Marketing (only where consent is given)

Marketing communications can be unsubscribed from at any time.
 
10. Changes to This Policy
This Privacy Policy may be updated from time to time.
Any changes will be published on the website and take effect immediately upon posting.
 
11. Privacy Enquiries
For any questions, concerns, or requests regarding privacy:
Sublime Hi-Fi
Email: info@sublimehifi.com.au

bottom of page